How To Get Help in DataPeak
Your guide to finding answers, documentation, tutorials, and support inside DataPeak.
Whether you’re exploring the platform for the first time or troubleshooting something specific, DataPeak provides several ways to get help. You can browse documentation, follow tutorials, or reach out to support depending on what you need.
1. Getting Help from the Left-Hand Menu
From anywhere in DataPeak, you can click Help in the left-hand sidebar.
This opens the DataPeak FAQ in a new browser tab:
https://www.factr.me/datapeakfaqIt’s the fastest way to access self-guided help, documentation, and common questions.
Use this when you want a quick answer without leaving your current workflow for long.
2. Support Tab (Inside DataPeak User Settings)
The easiest way to get help from inside the platform is through the Support section in Settings.
How to get there:
Click the three-dot menu next to your name (bottom-left corner),
then select Settings
Click Help
Inside this page you’ll find:
Contact Support Button
Creates a support ticket in a new window.
Tickets can be submitted for:
Technical issues
Billing assistance
Troubleshooting or questions
Account or permissions help
Response time is typically 24–48 business hours.
Support Email
You can also reach us at hello@datapeak.me if you prefer email or need to follow up on an existing issue.
3. Self-Guided Resources
If you prefer to explore answers on your own, DataPeak provides multiple self-guided options, no waiting required.
FAQ’s
Visit: https://www.factr.me/datapeakfaq
The FAQ covers:
Common questions
Feature explanations
Troubleshooting tips
Setup guidance
Best practices
This page is linked directly from the Help section in the left sidebar for easy access.
How-To Guides Step-by-Step Tutorials & Guides
Visit: https://www.factr.me/datapeak-how-to
These guides cover a number of topics that includes clear step-by-step walkthroughs to help you get started quickly.
These are designed for both technical and non-technical users.
(Guides are continually expanding as new features are added.)
4. The Assistant/Search Bar
At the top of the Welcome Page, you’ll see:
“How can I assist you today?”
You can type natural questions here, such as:
“Where do I upload a dataset?”
“How do I create an agent?”
“Show me Auto Analytics.”
“Help me run a forecast.”
This provides quick, in-context guidance and is often the fastest way to move around the platform.
5. Support Availability by Plan
Business Plan
Full access to FAQs & How-To guides
Ability to submit support tickets
Email support
Tutorials and walkthroughs included
Enterprise Plan
Everything in Business, plus:
Priority support routing
Dedicated access to the DataPeak team
Included maintenance & incident management
Faster response times
Enterprise-level onboarding assistance
5. Which Support Option Should You Use?
Start with the FAQ if you want:
Instant answers
Tutorials or how-to guides
Feature explanations
Best practices
Use the Support Ticket if you need:
Technical troubleshooting
Billing or subscription assistance
Account/access issues resolved
Something isn’t working as expected
Use Email if:
You prefer direct communication
Your question is complex
You’re following up on a ticket